Refund policy

Returns

We have a 7-day return policy for online orders, which means you have 7 days after receiving your item to request a return.

Please note that in-store purchases are not covered under this policy.

Eligibility for Returns:

• Item must be in the same condition that you received it: unworn and unused, with tag attached, and in its original packaging.
• Receipt or proof of purchase is required.

To start a return, you can submit a request emailing us at sales@diamondshouse.com, or calling us at +974 4441 2233, or coming to in to our showrooms.

If your return is accepted, please drop off the item at one our showrooms in Old Gold Souq or Tawar Mall.

If you have any questions regarding returns, you can always contact us!

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This helps us resolve the issue promptly.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on:

• Custom and personalized items.
• Final sale items.
• Gift cards.
• Damaged items caused by misuse.
• Pre-ordered items.
• Items lacking the original price tag (price tag should be attached).
• Items without the original packaging.

Refunds

If approved, you will be refunded on your original payment method.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.