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FREE delivery to anywhere in Qatar!

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FAQ

Welcome to our FAQ page, where your questions about Diamonds House are answered with care.

Orders

How do I place an order?

Follow these steps to place your order:

  1. Browse our collections on the website and add your desired items to the cart.
  2. Proceed to checkout and provide the necessary information.
  3. After placing the order, a sales representative will contact you to confirm your order and delivery details.
Do I need an account to place an order?

No, you don’t need an account to place an order.
However, having an account allows you to:

  • Track your order history.
  • Manage your preferences.
Can I customize jewellery pieces?

Yes, customization is available. Here's how you can request it:

  1. Email us at sales@diamondshouse.com, messaging us on WhatsApp, or visiting our showroom.
  2. Share the design or details you have in mind.
  3. We’ll work with you to create the perfect piece.
What should I do if I forget my password?

We’ve made account management simple and hassle-free! No password required!

To log in, follow these steps:

  1. On the login page, enter your email address.
  2. Check your emails for the One-Time Password (OTP).
  3. Enter the OTP to log in securely.

Shipping & Delivery

How much is the delivery fee?

Local delivery within Qatar is free of charge.

How long does delivery take?

Orders are typically delivered within 1–2 business days after confirmation.

How will my order be delivered?

Our team ensures secure, direct-to-door delivery.

You will need to:

  • Present a valid QID
  • Sign to confirm receipt.
Can I track my order?

After placing an order, a sales representative will provide you with updates on your delivery status.

Cancellations, Returns, Refunds & Exchanges

What is your cancellation policy?
  • You can cancel your order before it is shipped.
  • Once dispatched, cancellations are not possible.
  • If the item is delivered, you can request a return under our 7-day return policy.
What is your return policy?

We have a 7-day return policy.

Items must meet these conditions:

  • Unworn and in original condition.
  • Have tags and original packaging intact.
  • Accompanied by proof of purchase.

Items not eligible for return include:

  • Custom or personalized jewellery.
  • Final sale items.
  • Items missing their original tags or packaging.

Full return and refund policy

How do I return an item?
  1. Submit a return request by messaging us on WhatsApp or email us at sales@diamondshouse.com.
  2. Once approved, drop off the item at our showroom in the Old Gold Souq.
How are refunds processed?

Payments

What payment methods do you accept?

We accept:

  • Major credit and debit cards
  • Cash
Is my payment information secure?

Yes, our website uses industry-standard encryption to ensure your personal and payment information is safe.

When will I be charged?

Cash/Card on Delivery:

  • Payment will be collected when you receive your item.

Online Payments:

  • Your card will be charged once we confirm your order.
Do you offer installment payment options?

We’re currently working on introducing installment payment options, and they should be available soon. Stay tuned for updates!

If you have any additional questions, feel free to contact us: